Now you don’t see it, now you do

Well done to Debenhams for deciding not to airbrush photos of models anymore. Its Oxford Street store is running a campaign featuring untouched pictures of models in swimwear alongside retouched ones.

Their window signs proclaim, “We’ve not messed with natural beauty; this image isun-airbrushed. What do you think?” As a freelance copywriter, having worked on fashion retailers such as Top Shop and M&S, I’ve been on many a shoot and seen as much work go into post-production as on the shoot itself.

In the past, Debenhams has used large size models and even a model in a wheelchair. But they’re not the first in a push to make women feel confident about themselves.

Unilever’s Dove Campaign for Real Beauty was launched in 2004. Their latest offering is a three minute ad in which an FBI-trained forensic artist draws a portrait first from the subject’s self-description and then from descriptions by strangers, with a startling contrast.

Let’s hope this Debenhams campaign isn’t some PR stunt or attention-seeking gimmick but a genuine move in the right direction.

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Always nice to do business with you again….and again.

I was tickled pink when Ghetz asked me to create the copy style and website for Amazonas Sandals (girlie flip flop heaven and I’ve only just – reluctantly – sent back the box of samples, even though they were all for the left foot).

Then they asked me to write the website for their ultra-comfortable men’s shoe range, Anatomic & Co (my husband struts like a peacock in his suede desert boots).

And then….they asked if I’d work on their holding company website for Ghetz, which has just gone live.

It’s always heart-warming to get repeat business as a copywriter, which can be an isolated existence as other freelance copywriters will know. In this existence, there’s no such thing as a pay rise or an office party or being taken out to lunch to celebrate great work or a birthday (May 20) – let alone knowing what’s around the corner. (As Pete Matthews, an old friend and copywriter, once wisely declared, “It can be Tesco one week, Waitrose the next”.)

But who cares? Having freelanced for 14 years now, I could never, ever return to the dark side of life in an agency office. A cup of tea, a chocolate biscuit and feet up against the radiator and I’m happy – but even happier when a client asks for my help again, especially when they were so delightful first time round.

 

 

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How the border between life and work can blur

As a freelance copywriter, you get to write about lots and lots of different stuff.

I could wax lyrical about the members of Il Divo (TV ad for Sony Music) or about what goes in to Robinsons’ drinks (packaging copy) or this summer’s trends in handbags (website for Jane Shilton) or the advantages of the MT4 platform in Forex trading (website for TeleTRADE) or the regeneration of Victoria (brand statement).

The eagle-eyed may have noticed I’ve not written a blog for several weeks. The reason being that my parents have been unwell, which has taken up a lot of time. By a weird stroke of fate, I had just finished the brand architecture and content for a company providing home care services for the elderly: Rosemont Care.

Setting up care provision was a subject I knew nothing about, but the learning came at a key time. Plus, my client was able to give me some very sound advice. So, huge thanks to Hardip and Gurpreet Narwal of Rosemont Care. Web design by the ever-affable and ever-efficient Jon Pink.

As for today….well, what would you like to know about Egypt as a holiday/business/wedding destination (video scripts for Hilton Hotels)?

 

 

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Where you communicate is as important as how – part 2

Part two of my freelance copywriter blog considers offline v online. Let’s take a look at the pros and cons.

Traditional offline media

Press ads

Pros: Can reach a broad audience easily. Allows in depth explanation. Variety of sizes. Cons: Can be expensive. Clutter. Readers rarely look at all sections.

Posters

Pros: Broad reach. Can target specific locations. 24/7 exposure. Creative venue possibilities e.g. escalators, train stations. Cons: Limited message capability. Short exposure time. Prime outdoor locations are expensive and go quickly. Unable to change message quickly.

Direct mail

Pros: Target by location/demographics. Easy to track response. Low cost per thousand. Cons: Low response rate (a successful direct mail response rate is 2%-3%). Could be thrown away. Only as good as your mailing list.

Radio

Pros: Cost effective. Can target different audiences at different times. Local radio station can write and produce the ads. Can measure response by asking people to contact specific web link/phone number. Cons: Audience may not be listening. Audience is not actively engaged.

Online media

Digital media often allows for high levels of targeting, tracking and measurability which makes it easy to measure the success of your communication and refine and improve it for the future.

e-newsletters

Pros: Ease – a template for a newsletter is created, for client to supply copy and images to be placed. Can direct audience to websites for more info and get feedback. Inexpensive and timely. Builds loyalty. Cons: Can end up in spam box. May be ignored. Needs to be sent out regularly.

Facebook

Pros: Cost effective. Can promote a service or build a community of supporters. Cons: Takes time to set up, maintain and update. Not SEO friendly.

Blogs

Pros: A short editorial piece that is newsworthy/provides an opinion and maintains regular contact with your audience. Boosts your SEO online. Timely. Free. Can create a viral effect through social sharing and bookmarking. Cons: Needs to be done regularly, so consider hiring a good freelance copywriter. May run out of things to blog about. Social media takes continual time and effort to create a positive, relevant presence.

Twitter

Pros: Good for starting a conversation around a certain topic. Generates a wide and engaged audience base virally. Instant. Free. Cons: Takes time and effort to create a positive, relevant presence. Anyone can have a voice can offer opinions, with or without your consent. Large follower drop off rate. 140 character count.

QR codes

Pros: Ideal if you want to avoid content-heavy print literature but have more information to get across. Quick to generate. Simple way to share digital information to a mobile device. Contains trackable links. Cons: Many people still have no idea what QR codes are. You need to download an app to scan QR codes from your iPhone/Smartphone

RSS feeds

Pros: RSS (Rich Site Summary) is an efficient tool for retaining updated information from frequently visited websites. RSS feeds are spam-free. Cons: The identity of the source website is often confusing as RSS feeds don’t display the actual URL. Impossible to determine the number of users subscribed to a feed and frequency of visits.

App development

Pros: Can tie into all of the advanced features of your mobile device, e.g. can provide GPS-based directions. When people make a phone call, they might see your logo. When they get a text message, your brand can be reinforced. Cons: Can be expensive. Can fragment your online presence and/or marketing strategy, i.e. should you guide people to your website or app or Facebook page?

 

What ever medium you choose, one thing is for certain, the tighter the brief, the tighter the creative work and the better the result. Want to know more or see an ideal creative briefing template? Then email caroline@carolinegibson.co.uk.

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Where you communicate is as important as how – part 1

Things were buzzing at the Technology for Marketing & Advertising show at Earl’s Court this week. These days, the choice of offline media options is bigger and better than ever.

As a freelance copywriter, clients sometimes ask me how to make their advertising work hard for them – in terms of £ as well as words – so here’s my article on what to consider when choosing your communication channel. Look out for part two next week.

Where, what, how?

Selecting ‘where’ you communicate is as important as ‘what’ you communicate. For a piece of communication to be effective you need to plan the media, balancing several factors against the overall objective of the campaign.

-       What do you know about your target audience? What media do they consume? How can you get your message across in the right channel, at the right time? All media planning derives from understanding the audience and the more you know about them, the more insightful you will be with your plan.

-       Individual media are more effective for certain tasks. For instance, how much information can you include in a poster, compared to a piece of direct mail?

-       How large and how widespread is your audience? Can you reach your target market through print ads, or are would it be more efficient to target them through email?

-       What does your chosen medium say about you? A paid-for advertising campaign might say you’re ‘big’ and ‘established’; a well targeted digital campaign might say you’re ‘modern’ and ‘switched on’; a blog might suggest you have ‘personality’ with an individual ‘tone of voice’.

-       What combination of media works most efficiently? What do you want the campaign to achieve overall – what do you want your audience to actually do? Are you better raising awareness with certain media and then provoking action with different media? Do you even need a response? Do you want to capture information about your audience?

-       How much money do you have to spend and how will you get the best value from your budget? Think of the whole budget involved, which might include the cost of paid-for media, but also might include production money, or the cost of someone’s time – for instance the cost for a freelance copywriter to create a regular blog, or manage a Facebook site, or write Twitter feeds, has to be taken into account.

Next week: Part two – offline v online

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Life isn’t always about business

Turly Humphreys is an old client and friend who has spent the last few years setting up Circle Sports. This social enterprise and registered charity is a not-for-profit community sports shop that helps young people gain invaluable skills and confidence to find work.

Volunteers have to go through a 10-week training workshop, with the aim of achieving NVQs, interviews and jobs.

So far, Circle Sports has successfully placed 80% of candidates who have completed the programme in permanent employment with a range of companies such as Primark, Esprit, Maplin, William Hill and SuperDry.

What comes around goes around: Circle Sports also helps the community. They make sports kit and clothing affordable and help youngsters play sport, by funding access to training facilities and putting any money raised back into grass-roots sports programmes.

The initiative has become so successful that Prince Charles paid a recent visit as part of his Seeing Is Believing programme, which was covered by The Telegraph.

Well done, Circle Sports. Well done, Turly.

 

 

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A mighty fine product with a mighty fun name launches.

I’ve been transported to the lush island of Mauritius several times since May. Sadly not in person, but by email and Skype while working on the launch of Mighty Rice.

This was a great project to work on, right from the start, with a motivating client brief:  ‘We want to shake up the rice market – compared to the coffee aisle, the rice aisle is boring. There is a lack of life and rice brands sell their provenance, fair trade status etc. Mighty Rice desperately needs a voice and we feel you are perfectly suited!’

Mighty Rice is a fantastic product (a premium rice that’s healthy, with a low GI value, and ethically grown) from a quirky company (an independent boutique rice grower on the island) with a heartwarming story (see for yourself here).

In addition, the packaging and website by Athens agency Mouse Graphics is gloriously simple and stunning.

With a name like Mighty Rice, did I have fun setting the copy style then writing the packaging, press ads and web content?

Yes, I mighty well did.

 

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How do you write about the world’s most comfortable shoes?

Easy – when a product is this good, the copy almost writes itself.

I created the copy style, site structure and content for Amazonas Sandals last summer, so was delighted when my client asked me to work on the site for their range of men’s shoes: Anatomic & Co.

The brand needed a change of image, as it was perceived to be for older men and with an orthopaedic slant. Yet these shoes and boots are beautifully designed, crafted and hard wearing. And they have a fantastic USP: thanks to Anatomic Gel Technology®, these shoes really are comfier than comfy. It’s true. My husband received a pair ( these rather gorgeous Colorado desert boots) and almost sleeps in them.

A stylish new look website peppered with more contemporary and engaging copy…et voilà (or should I say ‘eis’, as this is a Brazilian brand, after all) – one transformed brand.

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Here are my personal highlights for 2012

As a year for a freelance copywriter, 2012 has been a busy, varied and interesting one. There were far too many highlights to cover, but here are the ten that are front of mind – for different reasons and in no particular order:

1. Mighty Rice – from packaging to soon-to-launch website, with press ads and posters in between, for a lovely independent boutique rice grower in Mauritus. Mighty fine product, mighty fun name.

2. Coca Cola – little freelance me being asked to pitch against ad agencies for two new product launches.

3. Victoria – writing a non-advertisingy brochure promoting Victoria. Stunning shots and a copywriter’s dream.

4. FitFlop – being invited to work on a couple of briefs. Quirky shoes requiring quirky copy. Fab stuff.

5. Harper Collins – just about the only time I read a book these days is whenever Harper Collins brief me to write a radio ad for a new novel. This was back in January to launch Cathy Kelly’s ‘The House on Willow Street’.

6. Jane Shilton – ongoing work with a very British, family-owned company needing copy for their entire handbags and shoes collections, letting me unleash my passion for fashion.

7. Mutual Fund Store – I absolutely love writing radio commercials and creating this one for a US audience was a first for me.

8. Industry Gateway – a website can be like a piece of knitting: sometimes you need to unravel an old item and start again. Their existing website was complicated and didn’t explain the service well, so I had to revise the site architecture first. With the clients based in Prague and Monaco, thank goodness for Skype.

9. Amazonas Sandals – developing and writing the website from scratch with free rein on the copy style. A great example of how SEO doesn’t mean having a shopping list of keywords.

10. Caledonia Investments – I have a lot of financial experience but writing about investment trusts was a first, so I relished the learning curve. I enjoyed working on this intensive website project partly because the Cayzer family behind the company have an amazing British heritage (with the most incredible paintings and shipping artefacts in the offices); partly because Imogen Ereira, the designer, was so fantastically efficient; and partly because my husband, Andrew Barrington, developed the brand strategy, making it the first time in 20 years that we’d worked together.

Wishing you all the best for 2013, and a great year for everyone!

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Merry Christmas and a pun-tastic New Year!

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